Terms of service

We are happy to offer exchanges for items within 7 days of purchase, provided they meet the following criteria:
* The item must be in its original condition, unworn, and unwashed.
* All original tags must be attached.
* Exchanges can be made for a different size of the same item.

Non-Exchangeable Items:
* Sale items and discounted products are considered final sale and cannot be exchanged.
* For hygiene reasons, caps, mittens, and booties cannot be exchanged.
* We cannot accept exchanges for products that have been washed.

Exchange Process and Shipping:
* We can only process an exchange.
* We will send the replacement product once we receive your returned item.
* The customer is responsible for shipping costs for the exchange.
* For replacement or exchange, the customer must bear half of the shipping charges.

Important: Unboxing Video Requirement

To ensure a smooth exchange process and protect against fraudulent claims, we require a continuous, uninterrupted unboxing video for all requests related to:
* Theft or missing items.
* Product damage.

Video Guidelines:
* The video must clearly show the entire process of opening the package, from the initial condition of the packaging to its contents.
* The product and its packaging must be clearly visible throughout the video.
* We are unable to process exchange requests for these specific issues without a valid unboxing video.